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Questions? Need help? We're here to help with product, policy, and order questions.
Our Policies
Product & Setup Help
Find guidance for product selection, dimensions, setup, care, and compatible support systems.
View product helpLifetime Limited Mattress Warranty
Long-term limited coverage for the original purchaser under normal residential use.
View full warrantyShipping Details
Shipping availability, charges, packaging, method, and timing can vary by product, size, destination, and fulfillment partner. Contact support for order-specific details.
Returns & Exchanges
Contact the retailer where you purchased for eligibility, instructions, and the order-specific terms that apply.
Shipping & Returns
Shipping details vary by product, size, and destination. Contact the retailer where you purchased for return or exchange eligibility, instructions, and order-specific terms.
Shipping Timeline
Review any order confirmation and fulfillment updates you receive for the details that apply to your order.
Packaging method and shipment timing vary by product, size, destination, and fulfillment partner.
Carrier service, delivery timing, and signature requirements vary. Follow the instructions in any tracking or delivery update you receive.
Follow the setup and use instructions for your product. Contact support if you need a copy or have a setup concern.
Return Process
Contact the retailer where you purchased for the return or exchange terms that apply to your order.
Your selling retailer confirms eligibility and provides the required instructions for your purchase.
Follow only the handoff or exchange instructions confirmed by your selling retailer.
The selling retailer determines any eligible refund. Timing varies by retailer and payment provider.
Need return or exchange help?
Contact the selling retailer for order-specific return or exchange questions, or email Vibez for general product support.
Email Product Support